need a helping hand?
Contact us for any help organising your stay with us. 
Contact us 
need a helping hand?
Contact us for any help organising your stay with us.
Contact us
The response to all of your questions...

Frequently Asked Questions (FAQ)

questions regarding booking accomodation

What do I need to do to reserve an apartment or hotel room?
You can pre book an apartment on our website by adding your contact details (Surname, First name, home address, email address, mobile number, number of people over and under 18 who will be in the accommodation) 
You can also contact us directly by phone at +33 (0)4 79 06 95 19
The possibility of a free add-on (for a few days) to your stay is also possible by contacting us directly.
Until when can I book?
Online: up to 2 days before your arrival
By phone at +33 (0)4 79 06 95 19: up to a few hours before your arrival, if the host has agreed and the payment has been received.
What time can we pick up the keys to the apartment, and what time do we need to give them back?
Generally, at 5pm for your arrival, and before 10am when leaving.
You will find this info on the page of your accommodation, in the "YOUR ARRIVAL" page. 
Do we need to clean before leaving?
That depends on your host and if cleaning is included in your reservation. Please contact us if you are unsure. 
Do we need to bring sheets and towels or are they included?
That depends on the reservation. Please check the description of the apartment.
Where can I find the address of my accommodation?
Sainte Foy is a small village, and does not have road names. The name of the building or the chalet is enough to guide you through the resort. Google Maps or Waze can be very useful to help you find the place that you're going to stay in. 

The precise address of your accommodation will be sent to you after the confirmation of your booking. 
We are travelling with children; is it possible to have a child's bed in the accommodation?
Most of our accommodation providers offer to install a child's bed on request. The prices of the additional services offered with your accommodation will be indicated on your rental contract. 

questions regarding payment

Are there extra costs added onto the price of the apartment?
Holiday tax will be paid directly to the host of your apartment. Booking handling fees are €15 max.
We ask for a deposit to be paid by 
- To confirm the bookind the full amount is asked. 
What happens if I need to cancel my stay?
We offer cancellation insurance that could cover your reservation. 

questions regarding ski passes, ski lessons and parking 

Can I add lift passes and ski classes on to my booking?
After having chosen your accommodation, it is possible to add extra services to your basket (ski passes, ski equipment rental, parking, childcare) at competitive prices

Can I add additional services (ski passes, ski lessons, etc...) at any time?
Yes, it is possible, even after validating your reservation, to add any extra services. For this, please contact us by phone or email.
I need to put my children into daycare, how do I reserve it?
After having chosen your accommodation, it is possible to add one or more places in the daycare centre to your basket. Our daycare centre is called Les P'tits Trappeurs.

I’m coming by car and will need a parking space? How do I book this?
If there isn't parking included in your reservation, you can park in one of the free parking spots at the station, or book an indoor parking space. For more information, you can contact Coralie at +33 (0)4 79 06 95 19.
Do the lift passes in the packages include Carré Neige insurance?
It is possible to add the Carré Neige insurance to your ski passes as soon as you book online. If you are booking by phone, we can add it for you.
For more info concerning the Carré Neige insurance, go to their website here:

questions regarding road, train, plane and travel 

How do I get to Ste Foy Tarentaise?
You can come by car, train or plane.

To arrive in a car, you will find the relevant information on the station access page
If you are arriving by plane or train, we can help you to organise your transfer by bus, shuttle or taxi.
Which airport? Which train station?
The closest airports are: 
- Chambéry (2H by car), 
- Grenoble (2H by car), 
- Lyon Saint Exupéry (2H30 by car), 
- Genève Cointrain (2H30 by car). 

The closest train station is:
- Bourg Saint Maurice (30mn by taxi)
How do you get to Sainte Foy from the airport or train station?
You can take a taxi or bus: 
- Altibus 
- Actibus, booking available online : you can add to your basked
Find all the transports on this page.
Where would I arrive if I come by public transport?
You can choose from various different drop off points.
Sainte Foy Village (Main village): 
- in front of Hotel and Restaurant “Le Mondal” in Ste Foy village
At Sainte Foy Station:
- In front of the Tourist Office (Stop: Sainte Foy Station - Shuttle stop for Altibus and other companies)
- Next to Résidence MMV Etoile des Cimes (Stop: Sainte Foy Station La Bataillette for Altibus)

Is the Col de l’Iseran or the Col Saint Bernard open? What is the condition of the roads at the moment?
During winter, these roads are closed. 

They are closed between the start of November and the start of June. The dates are adjusted based on the condition of the roads and snowfall.
More information at
How should I prepare my car?
The ideal situation is for your car to be equipped with winter tyres which are adapted to driving in the mountains and severe winter conditions. If this isn’t possible, it is imperative that you use chains on your tyres, that you can leave in your car in case of large amounts of snowfall. 

Advice: remember to keep your chains handy and easily accessible in your car boot.

If you have to put chains on, there are several chaining areas on the side of the roads, particularly the Viclaire chaining area which is located in the direction of the slope, a few kilometres from Sainte Foy where the road starts to incline and become steeper. Read all of our advice to prepare for your trip

questions about sainte foy

I have booked accommodation in one of the villages in Sainte Foy that isn’t near the station. How can I get to the ski station if I don't have a car?

Sainte Foy organizes a free daily inter-village shuttle service to the ski resort. 
You can find out about the timetables on the website of the Tourist Office
How is the snow in Sainte Foy during winter?
You are right to ask us this question because winter is better with snow

Sainte Foy benefits from an exceptional location with the particularity of being sheltered from the winds and benefiting from a weather phenomenon called the "retour d'est". Sainte Foy is not a low altitude resort. From 1550 meters high at the village, with a summit that reaches 2600 meters... Sainte Foy is one of the stations known for its high altitude. 

2 Autumns ago, Sainte Foy decided to open its slopes only to ski clubs from November 20th. The goal was for them to take advantage of privileged snow conditions before the opening of the ski resorts. The French Ski Team was not mistaken and take advantage of this early opening every year to tread the local snow before the Critérium of Val d'Isère far from the excitement. 

Is it possible to go shopping in Sainte Foy?
Yes, of course. During the winter season and the summer holidays, you will find on site :
- supermarkets, bakeries (at the resort and in the main town) 
- a minipharmacy** at the station.
- or delicatessens to buy Savoyard products (cold meats, wines, jams, etc.), 
- newsstands 
- shops selling winter sports clothing and equipment for skiing, snowboarding, and ski touring.
- and souvenir shops. 

** The nearest pharmacy is in Séez or Val d'Isère.